Delivery information 


Delivery policy

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website, by email or telephone. 

This policy is a legally binding document, and forms part of the contract of sale between you and us made under our Terms of Sale.

Which courier companies do you use?

We use several courier companies depending on the type of delivery service you have requested and the area that your order is being delivered to. We currently use Royal Mail & Pass My Parcel. The courier will vary based on your location and delivery method selected at the checkout.

Un-deliverable or missed deliveries

If you are not home when Royal Mail attempt to deliver, they will leave your item(s) with one of your neighbours wherever possible, and pop a card through your door to tell you where you can pick up your item(s).

If they have Royal Mail Special Delivery or Royal Mail International Mail that needs to be signed for, they will still take it back to the local delivery office, so you can either collect it or arrange a redelivery, as normal.

What countries do you deliver to?

We offer the option to deliver to any country in the world, however there may be times when the size of your order and unforeseen circumstances mean we cannot deliver to you. We will however let you know if this is the case and try to find another option.

Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Our delivery service providers will notify you by email that your goods are on the way.

Additional deliveries and collection

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.

Delivery problems

If you experience any problems with a delivery, please contact us by email to, by telephone on +44 (0) 208 306 5139 or through our website Contact US form.

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).

An indicative list of the situations where a failure to deliver will be your fault is set out below:

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery that was provided;
  • the address for delivery is not reasonably accessible;
  • the address for delivery cannot safely be accessed;
  • where a signature is required and no one is available to sign,
  • there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery;
  • where a receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.
Same day dispatch and next day delivery

The next day delivery service is only offered for United Kingdom Inland deliveries only; this excludes the Highlands of Scotland, Ireland and other Isles. If placed before 3:00pm, your order should arrive the next working day; excluding public holidays and in circumstances permitting.

If your order is placed on the weekend and you have requested a next day delivery service your order should arrive on Tuesday.

The orders shipping weight is based on volumetric weights, not the items dead weight.